Effective Date: August 2026
At Luma Breeze Cleaning, we strive to make booking and managing cleaning services simple and transparent.
Payment for the first cleaning is due in full at the time of booking and is processed securely online through Stripe.
The total charged includes the selected cleaning service and any additional services or extras added to the booking.
Cash is not available as a payment option for the first cleaning.
When completing a booking, the customer may authorize Luma Breeze Cleaning and Services LLC to securely save the payment method through Stripe for future authorized charges.
Luma Breeze does not store the customer's full card number, CVC, or other raw card credentials.
Payment information is securely handled by Stripe.
The saved payment method may be used, when authorized and applicable, for:
Scheduling recurring cleaning service does not mean that all future cleanings will automatically be charged.
Each scheduled cleaning is treated as an individual booking with its own amount due and payment status.
Future cleanings may be paid by an authorized card payment or by cash when arranged with Luma Breeze.
If a cash payment has been arranged but is not received as agreed, the saved payment method may be charged for the outstanding balance in accordance with the customer's payment authorization and applicable terms.
Cancellation at least 24 hours before the scheduled cleaning: No cancellation fee.
Cancellation less than 24 hours before the scheduled cleaning: A cancellation fee equal to 50% of the total amount of that scheduled cleaning applies.
No-show: A fee equal to 50% of the total amount of that scheduled cleaning applies.
If Luma Breeze cancels the appointment: No automatic customer cancellation fee applies.
The cancellation or no-show fee is calculated using the total amount due for that individual booking, including booking-specific extras when applicable.
To cancel a scheduled cleaning, the customer must send Luma Breeze a text message at (904) 563-4247 or an email at support@booklumabreeze.com.
Cancellation requests are considered received based on the date and time the text message or email is received by Luma Breeze Cleaning.
Phone calls or voicemail messages should not be relied upon as a cancellation request.
Customers should use text message or email so the request is properly documented.
By booking and providing the required payment authorization, the customer authorizes Luma Breeze Cleaning and Services LLC to securely save the payment method for future authorized cleaning charges and applicable cancellation or no-show fees under this policy.
Questions regarding a payment, cancellation, or scheduled cleaning may be sent to: