Effective Date: August 2026
By booking cleaning services with Luma Breeze Cleaning and Services LLC (“Luma Breeze,” “we,” “us,” or “our”), the customer agrees to these Terms of Service.
All bookings are subject to service availability.
Customers are responsible for providing accurate information regarding the property, including ZIP Code, approximate square footage, number of bedrooms and bathrooms, requested service type, and selected additional services.
An online quote or booking is based on the information provided by the customer.
If the actual property or requested work materially differs from the information submitted, Luma Breeze may discuss any necessary adjustment with the customer before performing work outside the originally booked scope.
The cleaning service includes the tasks associated with the service and extras selected during booking.
Services or areas not included in the original booking may require additional time, availability, and charges.
Luma Breeze will not perform additional paid work without customer approval when an additional charge is required.
The customer is responsible for ensuring that our cleaning team can safely access the property at the scheduled service time.
Access instructions, gate codes, lockbox information, or other necessary entry information should be provided before the appointment when applicable.
If our team cannot access the property at the scheduled time because access was not properly provided, the appointment may be treated as a no-show under the Payment & Cancellation Policy.
Customers should secure pets when necessary to provide a safe working environment for both the cleaning team and the animals.
Luma Breeze is not responsible for pets that escape or become injured as a result of being left unsecured or placed in an unsafe environment during service, except to the extent caused by Luma Breeze’s negligence.
Customers should secure cash, jewelry, important documents, medications, weapons and other potentially dangerous items, highly valuable items, and fragile or irreplaceable belongings before service.
Known fragile, damaged, unstable, or unusually valuable items should be disclosed before cleaning begins.
Our team may decline to clean or move an item when doing so could reasonably create a risk of damage.
Luma Breeze is not responsible for damage resulting from pre-existing conditions, normal wear, improper installation, loose fixtures, deteriorated surfaces, defective materials, or items already damaged before service.
If our team identifies a condition that could reasonably cause damage during cleaning, we may avoid cleaning that particular item or area.
Luma Breeze reserves the right to refuse or discontinue service when conditions create a reasonable health or safety risk to our team.
Examples may include hazardous materials, biohazards, excessive animal or human waste, active pest infestations, exposed needles, unsafe structural conditions, or aggressive animals.
If specialized remediation is required beyond the scope of residential cleaning, Luma Breeze may decline that portion of the service.
The property must have functioning electricity and running water when reasonably necessary to perform the scheduled cleaning.
If required utilities are unavailable and prevent the service from being performed, Luma Breeze may need to reschedule or cancel the appointment.
If a customer believes an area included in the booked cleaning was not properly serviced, the customer must notify Luma Breeze Cleaning by text message or email within 24 hours after completion of the service.
Luma Breeze may request photos or additional information to evaluate the concern.
When appropriate, Luma Breeze must be given a reasonable opportunity to return and re-clean the affected area before any refund or other financial adjustment is considered.
A request for a re-clean does not automatically entitle the customer to a refund.
Scheduled service times may include an arrival window rather than an exact arrival time.
The selected or confirmed time represents the expected service window and should not be interpreted as a guarantee that the cleaning team will arrive at an exact minute.
Traffic, weather, duration of earlier appointments, and other circumstances may affect arrival times.
If a significant delay occurs, Luma Breeze will make reasonable efforts to notify the customer.
The first cleaning is paid online at the time of booking through Stripe.
For recurring services, each scheduled cleaning remains an individual booking.
Creating a recurring cleaning plan does not automatically charge all future cleanings.
Payment processing and authorized use of saved payment methods are governed by the Payment & Cancellation Policy.
Cancellation requests must be submitted by text message or email.
Customers may cancel without a cancellation fee when the cancellation request is received at least 24 hours before the scheduled cleaning.
Cancellations received less than 24 hours before the scheduled service and no-shows are subject to a fee equal to 50% of the total scheduled cleaning amount, as described in the Payment & Cancellation Policy.
Selecting a weekly, bi-weekly, or monthly cleaning frequency establishes the requested recurring service schedule.
Each cleaning remains an individual booking with its own service date, amount, and payment status.
Customers may request changes to future recurring appointments subject to availability and applicable cancellation terms.
Occasionally, circumstances outside our reasonable control may require us to adjust an arrival time, reschedule, or cancel a service.
If Luma Breeze cancels an appointment, no automatic customer cancellation fee applies.
By providing a phone number and email address during the booking process, the customer agrees to receive communications reasonably necessary to manage the quote, booking, cleaning service, payment, scheduling, and customer support.
This does not by itself constitute consent to receive unrelated promotional text messages.
Luma Breeze provides residential cleaning services.
Unless expressly agreed in advance, our services do not include specialized restoration, mold remediation, hazardous-material removal, pest control, biohazard remediation, or professional repair services.