Effective Date: August 2026
Luma Breeze Cleaning and Services LLC (“Luma Breeze,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website, request a quote, book a cleaning service, communicate with us, or otherwise interact with Luma Breeze.
Depending on how you interact with us, we may collect information such as:
We may also collect technical information associated with use of our website, such as browser/device information, pages viewed, interactions with the website, referring source, and similar usage information.
We may use collected information to:
If a ZIP Code is outside our current automatic online booking area, we may retain the information submitted so our team can review service availability and contact the customer.
Submitting information does not guarantee that service will be available in that location.
Payments are processed through third-party payment processors such as Stripe.
Luma Breeze does not store full card numbers, CVCs, or other raw card credentials in our own system.
Stripe may securely store payment information and provide Luma Breeze with identifiers or limited payment information necessary to manage authorized transactions.
When the customer provides the applicable authorization, the payment method may be securely saved through Stripe for future authorized cleaning charges, outstanding balances, and applicable cancellation or no-show fees.
We may use analytics, cookies, pixels, and similar technologies to understand how visitors use our website and to measure the effectiveness of advertising.
These technologies may collect information such as:
We may use third-party analytics or advertising providers to process this information on our behalf or help measure advertising performance.
Our website may use cookies and similar technologies necessary for website functionality, security, analytics, or measurement.
Where required by applicable law, we may provide additional choices regarding non-essential cookies or similar technologies.
We may use the phone number or email address provided by a customer to communicate regarding a quote, booking, payment, scheduling, service, customer-support request, or other transactional matters related to the customer's relationship with Luma Breeze.
Providing contact information for a quote or booking does not by itself mean that the customer has agreed to receive unrelated promotional text messages.
We may share information with service providers when reasonably necessary to operate our business, including providers that assist with:
We may also disclose information when reasonably necessary to comply with applicable law, protect our rights or customers, investigate fraud or misuse, or respond to valid legal requests.
We do not sell personal information for money.
We retain personal information for as long as reasonably necessary to provide our services, manage bookings and business records, resolve disputes, enforce agreements, comply with applicable obligations, and maintain appropriate financial and operational records.
Different categories of information may be retained for different periods.
We use reasonable administrative and technical measures designed to protect personal information.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Depending on applicable law and the customer's relationship with Luma Breeze, customers may request information regarding certain personal information we maintain or request that certain information be corrected or deleted, subject to legal, financial, security, and legitimate business-record requirements.
Requests may be submitted to support@booklumabreeze.com.
We may need to verify identity before completing certain requests.
Our services are intended for adults arranging residential cleaning services and are not directed to children.
We do not knowingly seek to collect personal information directly from children through our booking service.
Our website and services may rely on third-party providers for functions such as payments, infrastructure, communications, analytics, or advertising measurement.
Those providers may process information according to their own privacy policies and applicable agreements.
We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal requirements.
The current version will be identified by its effective date.